How do I book a tour or event?
Choose a service, select the date, time slot and number of participants, then pay online. You immediately receive your confirmation and ticket by email. No account needed: guest booking is possible.
Where do I find my ticket and QR code?
Your ticket is sent by email after payment and remains accessible in My Account (or via the secure link for guest bookings). Present the QR code, on screen or printed, on the day of the Activity.
Is payment secure?
Yes. Payments are processed by Stripe, the world leader in online payments. Bon Ti Koté stores no card numbers. Depending on the amount, an interest-free instalment payment option may be offered.
Can I cancel and get a refund?
It depends on the conditions of the Activity, displayed before purchase. The details of deadlines and tiers are in our cancellation policy. You submit the request from your account, with the refund amount shown before confirmation.
I can no longer attend — can I resell my ticket?
Where the service allows it, you can list your ticket for resale using the dedicated feature — useful if the refundable cancellation deadline has passed. The operation is secure and the new buyer's QR code replaces yours.
How do I sell my services on Bon Ti Koté?
Go to Become a provider: account creation, validation of your activity, then publication of your excursions, events or products.
How do I book and cancel a stay?
In the Stay section, pick your dates on the listing: the total price is shown before you pay, Bon Ti Koté commission included. Depending on the host, the stay is confirmed on payment, or the host answers your request within the stated time. In that case you are only charged if the host accepts.
The exact address and the host’s contact details are in “My stays” once the stay is confirmed. To cancel, open “My stays” then “Cancel this stay”: the refund amount is shown before you confirm, according to the cancellation terms on the listing. If the host cancels or declines, you are refunded in full.
When the stay is confirmed on payment, you can pay in 3 or 4 instalments from €80, at checkout.
Hosts: commission, cancellation and payouts
You set your price. Bon Ti Koté’s commission is added to it and paid by the traveller: you receive the price you set. Bon Ti Koté collects the stay and pays you 2 days after check-out. The “Payments” page of your pro space shows upcoming and completed payouts.
You choose your cancellation terms in the “Booking” tab of your listing. A booking keeps the terms in force on the day it was made. If a traveller cancels, you keep the share set by those terms. If you cancel, the traveller is refunded in full.
My question isn't here
Write to us at contact@bontikote.com or visit the help center.