Cancellation policy

Bon Ti Koté connects customers with French Guianese providers. The cancellation and refund conditions applicable to a booking are those displayed on the service listing at the time of purchase, as defined by the provider.

This page describes the general operation; in case of discrepancy, the service-specific conditions prevail.

You can request cancellation:

• from your My Account space → your tickets / bookings, if the Activity allows it;
• or by contacting support at contact@bontikote.com (guest booking, or special case).

The refunded amount and any retained fees are summarised before you confirm your request.

Most services apply a decreasing scale based on the time between your request and the service date (for example: full refund beyond a certain number of days, partial thereafter, none at the last minute). The exact scale is specified on each listing.

As long as a refund tier applies, the system automatically calculates the amount due.

If the provider cancels the service (bad weather, insufficient numbers, obstacle), you are notified by email and fully refunded, or a rescheduling is offered.

Refunds are processed via Stripe, to the payment method used at purchase. The credit generally appears within 5 to 10 business days, depending on your bank. A credit note (proof document) is issued and available in your space.

In case of cancellation of a booking paid in instalments, remaining instalments are stopped and the amount already charged is refunded according to the applicable tier.

Where the service allows it, you can, as an alternative to cancellation, list your ticket for resale using the platform's dedicated feature — useful when the refundable cancellation deadline has passed.

Our support team is here: contact@bontikote.com. Full Terms of Service.

Last updated: 11 juin 2026