Section 01
Customer support
A question about a booking, a ticket or a refund? Our team responds.
For any question about a booking, ticket, payment or refund, write to us at contact@bontikote.com. Include your booking number if possible for faster processing.
Before writing, check our FAQ and our help center: the answer is often already there.
Section 02
You are a provider
Organizer, guide, merchant or Guyanese partner who wants to sell on Bon Ti Koté? Find out how to join us on the Become a provider page.
Section 03
Data protection
To exercise your rights over your personal data (access, correction, deletion), contact our Data Protection Officer: rgpd@bontikote.com (see our privacy policy).
Section 04
Postal address
Bon Ti Koté
52 ZA Galmot
97300 Cayenne — Guyane française
Section 05
Response time
We aim to respond within 1 to 2 business days. During peak periods (holidays, major events), this may be slightly longer — thank you for your patience.